Thursday, March 24, 2011

Accessing a computer Remotely.

Once in a while a customer will call asking for additional assistance on their computer. Although I want offer great customer service, it isn't always convenient to just show up in person. Considering the amount of time and money that could be saved, I decided to invest in a program called Logmein. It's offered free to try, and available for $30 as an iPhone app. If nothing else I figured it would be great way to access my home computer for files and other information as needed. First time trying out the software I wanted to control my wifes' laptop. Figuring it would be funny, I send her an email as an invite to the remote log in session. She accepted and was instantly in control of my iMac. ...Not quite the outcome I expected. After a laugh, I got to thinking how this program could be used to repair a computer remotely. Since then I've loaded the program on many computers to quickly help solve any problems they might have in the future.

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