Thursday, August 2, 2012

Dell XPS A2010 Plays a Good Game


The Customer reported not being able to use the cd drive on this all in one desktop. This usually doesn't present a problem since Windows can be loaded and installed on a USB flash drive. The program I use is 'Win to Flash' and takes about 10- 15 min to transfer from disk to USB. Unfortunately this a2010 Dell XPS does not have an available option in the BIOS to Boot from any kind of external device. The options are- hard drive, disk, or network. There is way to load the OS on the hard disk and install from there, I just haven't need to learn it yet. I decided to open the back and bypass the cd drive myself. This model looks impenetrable without a trace of a screw until you take a real good look underneath the screen. There's a screw on both sides that's completely camouflage.  With those 2 out the back cover slides up.

The computer was brought to me over a blue screen error. Most times reinstalling the OS corrects the problem. My problem was the installing kept hanging before displaying the available drives to choose from. Realizing this was probably a hardware issue, I connected to a new HD and still I'm still hanging. Bad RAM?? I pulled one of the two chips and BINGO! --it finally begins the installation. Out of curiosity I opened the customers disk drive to see why disks kept being spit back at me and JACK POT!  Apparently their kid fed a poker chip into the disk slot. On the customer's return I told the kid "You play and good game, next time keep your chips on the table."

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Well, you need to change the setting under the BIOS or CMOS of your Dell laptop.
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